Terms and Conditions

Proceeding to use the website will indicate your acceptance of the following terms and conditions. If you wish to use any services produced online now or in the future, you are also subject to the applicable terms. We reserve the right to change the website and these terms and conditions from time to time without notice to you, and your continued use of the website indicates your continued acceptance of the terms and conditions as modified.

We do not store credit card details nor do we share customer details with any 3rd parties.
Information you provide to us will only be used by Monterey Jack's and its partner companies. We collect personal information about you in order to compile our mailing list when you provide us with your personal data while using this website. We also collect information automatically about your visit to our website to allow us to monitor user preferences and to assist us in making website improvements. We may also collect personal information from you from time to time, to allow us to offer you further opportunities available through this website, at your request. We process your information in order to notify you of products and services and to carry out business related activities upon your instruction. You have the right to apply for a copy of information held by us about you in terms of the Data Protection Act 1998, as well as to have any of your information updated or corrected.

Our aim is to ensure you get the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us, or our Restaurant Partners from achieving our targets in this regard. We will do our best to ensure that your meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the restaurant at that time.

If you are dissatisfied with the quality of any Products or the service provided by a Restaurant and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the customer services department of our restaurant directly to lodge your complaint and, where appropriate, following the Restaurant's own complaint procedures.

We may as for proof of ID for anyone ordering alcohol and looks under the age of 25 in agreement with the under 25 policy. If you cannot provide proper identification, our policy is no proof, no sale. The item(s) will be returned to the restaurant and any necessary refund for the item will be provided.

Contact us at customer.services@monterey-jacks.com for any enquiries regarding deliveries or collection.

Monterey Jacks

Let us know where you're ordering from...

Changing store will clear your order as there may be different products and prices between our stores