Please note that proof of ID will need to be presented with ALL alcohol purchases.
Proceeding to use the website will indicate your acceptance of the following terms and conditions. If you wish to use any services produced online now or in the future, you are also subject to the applicable terms. We reserve the right to change the website and these terms and conditions from time to time without notice to you, and your continued use of the website indicates your continued acceptance of the terms and conditions as modified.
We do not store credit card details nor do we share customer details with any 3rd parties.
Payments: We use DOJO to process your payments securely. We don't store your full payment details. Jack's Club Members: Your member data is stored securely on our server. We never share it with third parties. We only send Jack's Club members emails about great deals, not spam. Marketing Emails: If you're a Jack's Club member, you can easily stop our marketing emails anytime through your app or the
We do not offer deliveries at the moment directly, if you would liek a delivery please find us at our delivery partners: JustEat & UberEats
At Monterey Jack's, we stand by our 100% satisfaction guarantee: "We want all our awesome customers to leave with a full belly and a smile!" In-Restaurant Orders: If you're not completely satisfied with your order, please tell your server immediately. We'll happily replace it "quickety-quick!" This doesn't apply if you've finished your meal before complaining. Kiosk Orders: Please check your order carefully before paying. Over-ordering isn't a valid reason for a refund, but a manager can assist with other issues on-site. Online Orders: For any issues with an online order, please contact the site directly. If that's not possible, use the contact form on our website or email customer.services@monterey-jacks.com with your order number, details of the issue, and any relevant images for a swift resolution.
At Monterey Jack's, we operate a strict Challenge 25 policy for all alcohol sales. In-Restaurant, Kiosk & Online Orders: If you're ordering alcohol, our staff have the right to request valid photo ID. If you cannot provide a valid ID upon request, we will regretfully refuse the sale of alcohol, and no refund will be given for the denied alcohol purchase.
Contact us at customer.services@monterey-jacks.com for any enquiries regarding deliveries or collection. You can also contact us on the restaurant number 0141 286 6092 MJ's St Enoch Centre Ltd